Return & Refund Policy

We want you to be happy with your purchase from Dr Eye. If something isn't right, here's how returns and refunds work.

Return Eligibility

Most items can be returned within 7 days of delivery, provided they are unused, in their original packaging, and in resalable condition. Certain categories (e.g. innerwear, perishables, or personalized items) may not be eligible for return — this will be noted on the product page.

For hygiene reasons, opened or used cosmetics and personal care items cannot be returned unless defective.

How to Request a Return

Go to Account > Orders, select the relevant order, and choose the return/exchange option, or contact us directly.

Refunds

Once your returned item is received and inspected, refunds are processed to your original payment method (or as store credit, for Cash on Delivery orders) within 5–7 business days.

Exchanges

If you'd prefer a different size or color, let us know when requesting your return and we'll arrange an exchange where stock allows.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly at no extra cost to you.

Contact Us

For any return or refund questions, please reach out via our Contact page.

Last updated: September 2026